Wedding Cakes by Tammy Allen

If I could give ZERO stars I would. I wish I had read reviews beforehand. There have been others who received the wrong cake, experienced poor attitud...e and unprofessionalism, showed up to their tasting only to be told it wasn't booked when it was, etc. Your wedding planning experience with any vendor should be a pleasant one.

Our first experience with Wedding Cakes by Tammy Allen was at the Bridal Extravaganza and we fell in love with the melon cake. We then went to their open house event which was described as a cake tasting but it was a mini bridal extravaganza with their select vendors, and the cake was hidden in the back and by request only. That should’ve been our first sign that their business was shady. I spoke with Tammy Allen herself at the event and informed her of my intention of using a fake display cake and buying sheet cakes, expressed interest for a dessert bar with them, and asked her how to proceed. She replied that the next step would be to book an appointment for a tasting through their website. I booked it, paid the deposit, and received a confirmation email. The subject for which stated, “Thanks for Booking your Tasting & Consultation!” and the heading read, “You're booked! Hi, Your appointment is all set.” We arrived approximately 15 minutes early to our appointment. The doors were locked and the man who answered seemed confused as to why we where there. He was polite. He brought us in and gave us water. Then we sat for 27 minutes before anyone acknowledged us. Tammy Allen greeted us at 1:37p and immediately accused us of not booking the appointment. She implied that we were confused, even though we showed her the confirmation email that clearly stated we were booked for that time and date. Tammy then deflected all accountability and stated her online portal did not email her regarding this and because she didn’t receive an email, it didn’t happen, regardless of the fact that the deposit had been withdrawn from my account and I had an email confirming it was booked. She then said the email is not a confirmation of my booking even though “You’re booked!” was written verbatim and it had details of my paid deposit. My fiancé and I are very understanding, have worked in the service industry for many years, could understand the error on their part, and were willing to move forward at the time. However, Tammy Allen never apologized, she refused to accept any accountability, and was instead needlessly accusatory and offensive. She then stated she would not make sheet cakes for us if we opted to get a fake display cake. I recounted my previous conversation with her when I had informed her of my intentions and was told to proceed by booking the consult/tasting. I would have considered obtaining a fake decorative display cake from her, but the overwhelming LACK OF PROFESSIONALISM and LACK OF ACCOUNTABILITY was more than my fiancé or I could stomach, so we left. She had taken our deposit, wasted our time, and blamed us for the error on their part regarding the appointment.

We DO NOT RECOMMEND her to anyone who values their time and hard earned money. I should have read reviews before booking the appointment. There is indeed an immense lack of communication and lack of respect from Tammy Allen and her team.

Date of wedding: 01-05-2024